We are committed to transparency, sustainability, and exceptional service. Our company policies outline the standards and guidelines that shape our operations, ensuring fairness, compliance, and reliability in everything we do. From environmental responsibility to customer service, explore our policies to learn more about our approach to business and how we work to support our clients and partners.
At Event Cup Solutions we take the privacy of our clients, candidates and visitors seriously and so we are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a new regulation which replaces the Data Protection Regulation (Directive 95/46/EC). The Regulation aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate.
Even though the UK has expressed its intention to leave the EU in March 2019, the GDPR will be applicable in the UK from 25th May 2018. The Government intends for the GDPR to continue in UK law post Brexit and has also introduced a Data Protection Bill to replace the current Data Protection Act in due course.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We are a consultancy operating in the hospitality and packaging sectors. We collect the personal data of the following types of people to allow us to undertake our business;
We collect information about you to carry out our core business and ancillary activities.
This is information about you that you give us by filling in forms on our website www.eventcupsolutions.com or by corresponding with us by phone, e-mail or otherwise.
It includes information you provide when you register to use our website, to enter our database, subscribe to our services, attend our events, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our site.
It also includes any information we gather from you at interview or other meetings with you, whether that occurs face to face or, for example, by telephone or video.
The information you give us or we collect about you may include your name, address, private and corporate e-mail address and phone number, financial information, compliance documentation and references verifying your qualifications and experience and your right to work in the United Kingdom, curriculum vitae and photograph, links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or corporate website.
This is information we obtain about you from other sources such as LinkedIn, corporate websites, your business card, personal recommendations, and others. In this case we will inform you within a maximum of 30 days of collecting the data of the fact we hold personal data about you, the source the personal data originates from and whether it came from publicly accessible sources, and for what purpose we intend to retain and process your personal data.
We are working closely with third parties including business partners, sub-contractors in technical, professional, payment and other services, analytics providers, search information providers, credit reference agencies, professional advisors and others. We may receive information about you from them for the purposes of our recruitment services and ancillary support services.
We use information held about you in the following ways:
Our legal basis for the processing of personal data is our legitimate business interests, described in more detail below, although we will also rely on contract, legal obligation and consent for specific uses of data.
We will rely on legal obligation if we are legally required to hold information on to you to fulfil our legal obligations, for example for the purpose of placing candidates for permanent and temporary roles.
We will in some circumstances rely on consent for particular uses of your data and you will be asked for your express consent.
Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time.
Other uses we will make of your data:
We will use this information:
We do not undertake automated decision making or profiling. We do use our computer systems to search and identify personal data in accordance with parameters set by a person. A person will always be involved in the decision-making process.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Event Cup Solutions does not permit third party organisations to set or access Event Cup Solutions cookies on your browser. From time to time other companies may set and access their own cookies on your browser through your usage of the Event Cup Solutions website. Event Cup Solutions cannot access these cookies and you should consult the relevant third-party’s privacy policy if you require further information.
The cookies track data linked to your email address and include data such as how you arrived at the site, how often you’ve visited, and which pages you looked at. To opt out of this, you can disable cookies or unsubscribe from Event Cup Solutions emails using the link on the bottom of any marketing email.
Email Marketing: Event Cup Solutions may send news or operational announcements by email to users who have registered their details on the Event Cup Solutions website. Users may unsubscribe from operational and marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email or via our contact page.
We will share your personal information with:
Selected third parties including:
We will disclose your personal information to third parties:
The lawful basis for the third-party processing will include:
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention notice and run data routines to remove data that we no longer have a legitimate business interest in maintaining.
We do the following to try to ensure our data is accurate:
We segregate our data so that we keep different types of data for different time periods. The criteria we use to determine whether we should retain your personal data includes:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and we will collect express consent from you if legally required prior to using your personal data for marketing purposes.
You can exercise your right to accept or prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time via our contact page.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The GDPR provides you with the following rights. To:
If you wish to exercise any of these rights you should, in the first instance, contact us via our website contact page.
You can make a complaint to a supervisory body which, in the United Kingdom, is the Information Commissioner’s Office.
The Data Protection Act 1998 and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete.
Your right of access can be exercised in accordance with the Act (and the GDPR once it is in force). Prior to 25th May 2018 any access request under the Data Protection Act will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. No fee will apply once the GDPR comes into force.
If a subject access request is manifestly unfounded or excessive, Event Cup Solutions is not obliged to comply with it. Alternatively, Event Cup Solutions can agree to respond but may charge a fee, which will be based on the administrative cost of responding to the request.
A subject access request should be submitted via our contact page.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
If you have any queries regarding our Privacy Policy, you can contact us by;
Telephoning: 01642 917 490
Or message via our contact page.
Writing to us: Event Cup Solutions, 1a Walrow Industrial Estate, Commerce Way, Highbridge, Somerset TA9 4AG.
Thank you for visiting our site.
Updated Privacy Policy August 2025
Our Terms and Conditions are outlined below. These are subject to change at any time.
(a) The contract is for the hire and /or sale of equipment detailed on the contract. The parties to the contract are:
(i) the Hirer, as an individual or an organisation whose official representative will be the signatory of the contract.
(ii) Event Cup Solutions Ltd (Registered No. 12305748) with registered office at 1a Walrow Industrial Estate, Commerce Way, Highbridge, Somerset TA9 4AG. No changes or additions shall be effective. Any condition not enforced or deemed invalid will not affect other condition.
(b) All equipment hired remains the property of Event Cup Solutions Ltd at all times. Purchased equipment remains the property of Event Cup Solutions Ltd until full payment is received by Event Cup Solutions Ltd.
(c) Where the Hirer is in breach or subject to insolvency or liquidation proceedings, Event Cup Solutions Ltd may terminate the contract and collect equipment without affecting any rights to recover monies owing or breach of contract damages.
(d) Acceptance of goods and services from us implies that you have accepted our Terms & Conditions.
(e) Event Cup Solutions Ltd does not warrant that functions contained in our website (www.eventcupsolutions.com) content will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.
(a) Hire charges are as per the agreement detailed between Event Cup Solutions Ltd and the Hirer.
(b) Delivery and collection will be charged at current Event Cup Solutions Ltd rates. Failed delivery and collection attempts will be charged at current rates.
(c) All outstanding payments, including VAT, will be paid on demand.
(d) Deposits will be requested as security on equipment hired and will be used against any outstanding payments. Any balance due is refunded back to the original source of the funds on return of equipment in sound / clean condition.
(e) Any product returned in a state that cannot be reused will be liable for the replacement charge unless the product is hired under our premium solution.
(f) Equipment must be returned by the Hirer to Event Cup Solutions Ltd in the same condition that Event Cup Solutions Ltd supplied it to the Hirer.
(g) All cancellations must be confirmed in writing at least 14 days before the hire equipment is due to go out on hire. In the event of a cancellation, the following cancellation charges will apply;
– 14 days or more prior to delivery – no charges payable by Hirer (with the exception of the non-refundable deposit payment)
– Up to 10 days prior to delivery – 30% hire cost payable by Hirer (plus non-refundable deposit)
– Up to 5 days prior to delivery – 50% hire cost payable by Hirer (plus non-refundable deposit)
– Up to 72 hours prior to delivery – full hire cost payable by Hirer (plus non-refundable deposit).
(a) Adequate delivery and collection access will be provided by the Hirer. Any loading, unloading, set up or break down assistance provided by Event Cup Solutions Ltd is at the Hirer’s risk.
(b) The Hirer or his/her signatory will check quantities and condition of equipment on delivery and sign the contract to confirm agreement. Any damage or shortfall must be agreed, noted on the contract and signed off by both parties.
(c) The Hirer accepts full responsibility for the security and safe use of the equipment until collection or return to Event Cup Solutions Ltd.
(d) The Hirer shall return all crates and boxes supplied by Event Cup Solutions Ltd. Failure to return these items will result in a charge for their full replacement value being made to the Hirer.
(e) The Hirer agrees to insure all equipment on a full replacement basis against loss and theft. All insurance claim proceeds to be paid to Event Cup Solutions Ltd on demand.
(a) Agreed hire rates will be maintained for the length of the contract.
(b) Appropriate instruction on the safe use and operation of the equipment will be provided by Event Cup Solutions Ltd. Event Cup Solutions Ltd does not accept responsibility for any loss or injury caused by the use of company equipment.
(c) All powered equipment will undergo appropriate testing and inspection in accordance with relevant statutory requirements prior to commencement of hire.
(d) Whilst Event Cup Solutions Ltd will make every endeavour to supply equipment as described in the current catalogue and website, all items are offered subject to availability. Circumstances may lead to alternative products being supplied, but they will conform to the same standards.
(e) If equipment cannot be supplied on the agreed date because of circumstances beyond its reasonable control, Event Cup Solutions Ltd shall return all monies paid and not be liable to pay further compensation to the Hirer.
(f) The liability of Event Cup Solutions Ltd for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.
If you have any queries regarding our Terms and Conditions, you can contact us by;
Telephoning: 01642 917490
Or message via our contact page
Writing to us: Event Cup Solutions, 1a Walrow Industrial Estate, Commerce Way, Highbridge, Somerset TA9 4AG.
Thank you for visiting our site.
Updated Terms & Conditions August 2025
