Frequently Asked Questions

The information below might be of help to you. If you don’t find the answer you are looking for, don’t hesitate to either call on 01642 917 490, or drop us a message via our contact page.

Our Company

Q: What does your company do?

A: Event Cup Solutions is an award-winning British company which provides the only UK solution for the complete replacement of single use cups at sports stadia, horse racing venues, cricket grounds, indoor arenas, festivals & concerts, and theatres, through our range of reusable cups and food-to-go containers. We are also part of the wider Re-uz UK group, delivering excellence across the UK reusable cup sector.

A: We have a team of around 40 full-time staff, many of whom have years of experience in the events and hospitality sector.  Many of our team are carbon-literate, which ensures that our principles are embedded into the core of our operations. Our experts are well-placed to provide you with a full consultation service around moving your event, stadium or venue towards a more sustainable future through reusable cups and food-to-go containers.

A: Our head office & logistics centre is in Middlesbrough, and we also operate regional wash centres in Bristol (which is also Re-uz UK Group HQ), London, Birmingham, Manchester and Glasgow.  These strategically positioned facilities enable us to service sports stadia, music venues & arenas and festivals with the fewest miles travelled in the industry, helping to minimise our carbon footprint. Our objective is to have a wash centre within a 50km radius of our clients. Visit our where we work page and/or contact page to view specific location details.

A: We partner with sports stadia (football, rugby union & rugby league), horse racing venues, cricket grounds, indoor arenas, festivals & concerts, and theatres across the country. We also work alongside bar operators, leading beer brands and hospitality venues. Furthermore, we also provide a contract washing service for similar companies already operating in this sector.

A: Yes.  Each of our regional locations has state-of-the-art industrial wash facilities, designed specifically for the cleaning and drying of reusable cups. These Meiko iQ conveyor washers are some of the most water & energy efficient machines in the industry, and are powered by 100% sustainable energy. We have the ability to be able to handle in excess of 100 million cups per year.

A: If you are a brand already supplying a client in the sector, but need washing facilities, then we can help.  Our service can include collection from the venue, washing, drying, storage and delivery back to the venue on a regular, ongoing basis, if required. We wash various styles of reusable cups and food containers for a variety of clients.  Please contact us to discuss your requirements, and the chances are we’ll ask you to send us some samples of the items you need washing in volume, to ensure that our machines are able to service your requirements.

A: If a company or product is ClimatePartner certified, it means that the relevant greenhouse gas emissions have been calculated, reduction targets have been defined and implemented, climate projects have been financed, and the whole climate action strategy has been transparently communicated. All five steps are made transparent through the ClimatePartner certified label and the corresponding climate-ID page. This is beneficial to you as you can have confidence in the transparency of our green credentials, and our ongoing commitment to become net-zero.

Products

Q: Why reusable?

A: Aside from the growing concerns around single use plastics and how these are disposed of, the EU Directive on Single Use Plastics has legally binding consumption reduction targets for food & drink containers, that mean each country in Europe has to reduce the amount of single-use used. This means that additional taxes are being introduced to increase the cost of single use and drive more people towards sustainable, reusable solutions.

A: We offer polypropylene pints, half pints, 2 pint cups, wine ‘glasses’ and champagne flutes, along with polycarbonate pints and half pints. We also offer a reusable coffee cup with paper lid which is insulated, meaning the drink stays hot, but the outside of the cup stays cool to touch. All of our products are 100% reusable and recyclable. 

A: Yes, we are the only provider in the UK to offer a complete reusable solution that eliminates the need for single use in food and drink packaging. Our range of food containers can be delivered at the same time as our hot and cold cups, providing you with a hassle-free, one-stop-shop solution.

A: Our cups are made from polypropylene (300+ washes) or polycarbonate (500+ washes). Polypropylene is opaque (ie semi-transparent), whilst polycarbonate is transparent, and so has the look and almost-feel of glass, yet is still plastic and so complies with H&S regulations at big events.

A: Yes they are, and we know exactly where all of our cups & food-to-go containers are made. We can then re-introduce this material back into manufacturing a variety of different product streams. 

A: Whilst souvenir cups provide a memento of the event for your visitors, in reality the chances of it being reused are slim, as it’s more likely that this souvenir cup will sit in a cupboard at home, gathering dust. Experience also shows that reusable cups branded with an event or company logo are at least four times more likely to be taken home than identical, non-branded cups. Our cups are not souvenir cups – We want our clients to say “NO!” to souvenir cups, and return them so we can use them time and time again! 

A: Our reusable cup systems are based on a hire/rental model. If you want to purchase reusable cups outright, we can also point you in the right direction!

A: Of course! We offer 2 different reusable cup systems from which you can choose the best solution for your venue: Our ONE Reusable Cup System, and our tech-based ONE SMART Reusable Cup System. You can read more about both of these options here online. 

Pricing & Payment

Q: How does your pricing model work?

A: We charge on a pence-per-unit basis. Depending on location and quantities, we can very quickly give you a competitive quote, based on your specific event, festival, stadium or venue requirements.

A: We have low minimum order quantities and, as we are using generic cups, we can deliver a solution to you at realistic prices. The best thing to do is complete the enquiry form or give us a call on 01642 917 490.

A: We accept bank transfer, and also company PO.

A: A 10% deposit is invoiced at the time of booking confirmed. 80% is payable 7 days before the start date of the event. The balance is invoiced within 7 days of the event end date and payable within 30 days. Any tote boxes returned with ECS cable ties unbroken above the 90% deposit rate are not charged for.

A: At the end of each event, we count any crates which have the cable ties still in place and advise your team as to the quantities. We have a simple reconciliation form which details total cups/crates delivered, total cups/crates returned for washing, total cups/crates unused. All of this allows us to calculate our losses.

General

Q: Why should my stadium or venue move away from using single-use plastics to reusable cup hire?

A: You can’t have failed to notice the media campaigns around the damage caused to the environment and our oceans by single-use plastic. A truck load of plastic waste enters the oceans every single minute because our global waste system cannot cope with the volume we are producing.

Climate change is happening because of emissions of greenhouse gases (GHG) generated by human activity. Climate change represents the biggest threat to our planet, to the human race and to wildlife. The average temperature of the planet has increased by 1.5°c in the last 200 years, and we are on course for a further 2°c temperature increase by 2100. Unless immediate action is taken, this will cause irreversible devastation, sea level rise and acidification of oceans which will result in flooding and extreme weather patterns causing massive disruption to human life.  

Our use of resources is at an unprecedented rate, and our way of life leads to the production of unsustainable levels of waste. Switching to a sustainable reusable solution to replace single-use packaging is a positive contribution to reducing GHG emissions and ultimately being kinder to our planet.

The independent, not-for-profit organisation, Julie’s Bicycle, published a report in 2023 called “Raising The Bar: Choosing the most sustainable cup type for your indoor venue.” Some of the key findings of this report are outlined below:

1 – It is estimated that at least 80 million single-use cups are used across UK venues each year. This equates to an industry spend of £4.8 million on single-use cups annually. A venue with a 2,000 capacity, running three shows per week may use over 686,400 single-use cups at a cost of £41,184 each year.

2 – Reusable cups have a lower environmental impact than single-use cups when they are used more than 3 times. This is because only one reusable cup needs to be made to cater for multiple drinks. When used 75 times, reusable cups create 87% less emissions than 75 single-use cups.

3 – The cup with the lowest environmental impact is a reusable cup with the following characteristics:

• Made from PP plastic

• Unbranded

• Used at least 3 times

Washed at an efficient facility within 50km of the venue.

4 – There is a perception that loss rates of reusable cups (through damage or audiences taking them home) mean they are too expensive and even less environmentally beneficial than single-use cups. It is true that the more reusable cups are lost, the less positive environmental impact is gained against single-use cups. Some studies show that a loss rate of 20% can mean reusable cups have a higher environmental impact than single-use cups17. However, based on our industry engagement, the average cup loss rate per event is 4% when cups are unbranded. The low loss rate means that it is still more beneficial to have reusable cups from an environmental perspective.

5- Reusable cups are made from more durable plastic that cannot be crushed underfoot like single-use cups. This has given rise to perceived safety concerns that reusables may cause trip hazards on dance floors or may be harmful if thrown during an event. However, there is no evidence to suggest that reusable cups cause more of a slip risk than crushed disposable cups. In fact, a deposit scheme which places value on returning cups to the bar means fewer cups are likely to be present on the dance floor and elsewhere around the venue than would be the case with single-use cups. As for cups bring thrown, there have been too few reported cases to regard this as a significant risk. If there are certain events which may be more likely to see cups being thrown, a temporary switch to a paper single-use cup could be an option, rather than discounting reusable cups long-term.

A: Yes, there most definitely is.  Countries around the world, including the UK and the EU have proposed and passed various legislations to discourage the use of single-plastics, imposing taxes and other levies along with extended producer responsibilities.  Therefore, reusable cup systems offer a sustainable and affordable solution to this, and help venues and events towards their own environmental and sustainability targets.  We’d be delighted to talk to you about this legislation in more detail – just call us on 01642 917 490.

A: Yes they are, and on an ever-increasing level. For example, recent research shows that 83% of festival-goers expect the festivals they attend to be tackling their environmental impact, and 24% of festival-goers say that they would be more likely to attend a particular festival if its carbon footprint was demonstrably lower than another.  Therefore, by embracing a reusable system, you are not only helping the environment, but you are also encouraging more visitors by the ever-increasingly eco-conscious visitor.

A: Once you have agreed the commercials of your deal with our sales team, you will be put in contact with our marketing team who will contact you for a virtual ‘onboarding’ meeting to discuss joint PR, social media activity and content creation. If you have your own creative media team who will design your visuals, we can provide suggestions and examples of what others have done.  If you don’t have your own creative media team, then we can also help with this. 

A: Yes. In fact, we actively encourage you to use the branding as part of your pre-event communications about the reusable cup system, whether this is in press releases, on your social media channels or on your website, for example.

A: Why not follow us on your favourite social media channel for all our latest news, products and eco tips.  Or, visit our on-site latest news section, which is regularly updated.

A: Simply pick up the phone and call 01642 917 490 or drop us an online message via our contact page.  We’ll get in touch with you to arrange a consultation, at which point we’ll also be able to show you some samples of the reusable cups and food-to-go containers that we can offer for your venue, festival or stadium. We can also arrange to send you some samples in the post upon request.